Call 511 from within New York City or 1-877-690-5116 from outside NYC for MTA customer service. The service is available 24/7 for questions about NYC Subway routes, fares, service changes, and assistance in Manhattan, Brooklyn, Queens, and the Bronx.

For NYC Subway fare issues, contact MTA customer service at 511 or visit new.mta.info/fares. You can also email customerservice@mta.info. For detailed fare information, check our NYC Subway fare guide.

Report NYC Subway service problems by calling MTA customer service at 511, visiting new.mta.info/alerts, or using the official MTA mobile app. Service alerts are updated in real-time for all lines serving Manhattan, Brooklyn, Queens, and the Bronx.

For lost items on NYC Subway, call 511 (say "MTA", then "Lost and Found") or visit the MTA Lost and Found office at 34 St–Penn Station. You can also file a report online at new.mta.info/lost-found. For more information, see our Lost and Found guide.

MTA customer service for NYC Subway is available 24/7 by phone at 511. The MTA website and mobile app also provide real-time service information around the clock. For in-person assistance, visit MTA customer service centers during business hours at major stations in Manhattan, Brooklyn, Queens, and the Bronx.

Tourists can get help with NYC Subway by calling 511, visiting new.mta.info, or asking station agents at major subway stations in Manhattan. For navigation tips, check our NYC Subway guide for tourists and commuters.

The MTA headquarters is located at 2 Broadway, New York, NY 10004, in Lower Manhattan. For general inquiries, contact MTA customer service at 511 or email customerservice@mta.info. The headquarters serves all NYC Subway operations across Manhattan, Brooklyn, Queens, and the Bronx.